Customer & Sales Support Specialist
Support clinical trials and commercial clients in English and Spanish. Enjoy hybrid work options, diverse culture, and a growing career. Previous support experience required.
If you’re a bilingual professional looking to grow your career, the Bilingual Customer & Sales Support Specialist position might be the perfect fit. This job offers a permanent, full-time role with the opportunity for hybrid or remote work, providing excellent conditions for work-life balance and career advancement. The role’s focus on both English and Spanish support is key to serving Hexoskin’s diverse client base in fields like clinical research, pharmaceuticals, and technology. While salary specifics aren’t listed, the position promises competitive pay and attractive health benefits—adding substantial value to this opportunity.
Day-to-Day Responsibilities at a Glance
Your workday involves real-time support via phone, chat, or email, with a commitment to excellent service levels. Handling clinical trial participants and troubleshooting tech issues, you ensure smooth operations for Hexoskin and Astroskin products. On the sales side, you process incoming sales requests, prepare quotes, maintain the CRM database, and assist with shipping documentation. Additionally, keeping knowledge bases updated and collecting customer feedback are vital parts of the job. Regular collaboration with both customers and coworkers fosters a dynamic, challenging environment.
What Makes This Position Attractive
The main selling points are flexibility and growth. With options for remote and hybrid work, you can balance personal and professional life. The company’s inclusive culture encourages diversity and innovation—qualities that pave the way for personal development and a sense of belonging. Opportunities to advance within the organization are real, thanks to ongoing company growth and investment in employee skills. You’ll also work with advanced health technology, staying ahead in a rapidly changing market. The client-facing nature means networking and building valuable relationships are built into the job.
Possible Drawbacks to Consider
Because the company serves clinical studies and research, you may work rotating shifts, which could disrupt a steady routine. The requirement for strict Service Level Agreements and documentation means high attention to detail at all times. Handling both clinical and general customers may occasionally lead to work overload, especially during peak periods. Tech troubleshooting can be complex, demanding fast, thorough responses. Additionally, experience in healthcare tech and relevant software is strongly preferred, so the learning curve may be steep if you’re not already familiar with these areas.
Final Verdict
The Bilingual Customer & Sales Support Specialist role is well-suited for proactive professionals eager to build their careers in a supportive, forward-focused environment. If you have strong bilingual skills, enjoy varied responsibilities, and seek advancement in an exciting field, this job is definitely worth considering.
