Express Service Attendant
Deliver top-notch guest experiences, support luggage, transportation, and amenities, starting with no prior experience required. A welcoming environment with growth prospects.
Interested in building a hospitality career from scratch? The Express Service Attendant role is a gateway job for those who value people skills over long resumes. This is an hourly position, typically featuring full-time and part-time opportunities with a flexible schedule. While the job posting doesn’t specify salary, it’s a common entry-level hospitality role, so expect hourly earnings around the industry standard for this type of work. No previous experience, degree, or certifications are required beyond a high school diploma or GED equivalent.
What Does an Express Service Attendant Do?
Your main responsibility is to create a seamless guest experience. You’ll greet and escort guests, handle their luggage, help them navigate the property, and arrange their transport when necessary.
Expect a highly interactive day. Tasks include opening doors, assisting with check-in, explaining room features, relaying information about amenities, and supporting guests with disabilities.
Other duties involve keeping the environment secure, supporting luggage storage, and assisting with vehicles—whether it’s unloading or retrieving items for guests.
Physical stamina is vital since you’ll move or carry items up to 50 pounds without help and over 75 pounds with assistance. Professional appearance and communication are key.
Additionally, you’re expected to follow strict service standards, respond promptly to guest needs, and work collaboratively within a supportive team environment.
Advantages of the Role
The greatest pro is the open-door nature of the role—no experience is necessary, making it ideal for job seekers looking to break into hospitality or a fresh field quickly.
There’s also a strong focus on teamwork and support. The brand actively fosters diversity and prioritizes inclusion, accommodating those with accessibility needs during recruitment and employment.
Possible Drawbacks
Standing or moving for long periods can be physically demanding. You’ll also work varying shifts, including weekends or holidays, which might not suit everyone’s schedule.
Since the salary isn’t specified and is industry standard for service roles, compensation might be modest until you can grow or specialize.
Is This the Right Fit? The Verdict
If you excel in guest interaction and want a workplace invested in wellness and diversity, this job can launch your hospitality journey.
For those preferring structured settings and clear advancement, this is a valuable learning platform, though you should expect the physical requirements and schedule flexibility.
