Senior Service Designer
Lead complex municipal design initiatives, drive user research and service innovation, earn a top-tier salary, and collaborate with skilled teams.
The Senior Service Designer role offers a salary range of $90,925 to $114,897 CAD, reflecting the seniority and expertise expected for this position. This is a high-impact job with a focus on municipal services and user-driven results. The position is a full-time opportunity open to applicants looking to make a real difference in their field.
This role involves spearheading service design projects, including conducting detailed user research and guiding collaborative workshops. The aim is to improve how essential services are delivered to communities while ensuring they remain accessible and efficient.
Responsibilities and Day-to-Day
You will be leading complex initiatives that include mapping user experiences, creating detailed service blueprints, and developing prototypes. Daily tasks may involve facilitating workshops, engaging stakeholders, and analysing feedback for actionable improvements. You are expected to collaborate closely with multidisciplinary teams to develop innovative solutions that meet real community needs. A strong focus on research and data-driven improvement is at the core of this role. Creating clear documentation and project outcomes is essential to measure project success and inform future innovations.
What’s Great About This Job
This position provides a unique chance to influence public service design and delivery, contributing genuinely meaningful work. The competitive salary and opportunity to work with dedicated, expert colleagues make it stand out. Additionally, the leadership aspect means your ideas and expertise will directly shape new solutions and better experiences for thousands.
Consider the Challenges
The job comes with significant responsibility for leading high-stakes projects and balancing diverse stakeholder expectations. Navigating complex approvals and ensuring consistently high service standards may prove demanding. There will be a constant need to adapt to evolving requirements and deliver under tight deadlines.
Final Thoughts
If you are seeking a fulfilling role with significant professional rewards and the chance to leave a lasting impact, this Senior Service Designer position could be your next step. It’s best suited for individuals who thrive in dynamic environments and are passionate about meaningful change.
