CSR – College Graduates
Entry-level position offering ₱17,000–₱18,500/month salary, full-time, for fresh graduates. Enjoy growth opportunities, learn customer service, and receive attractive company benefits.
If you have recently graduated from college and are ready to jumpstart your career, the Customer Service Representative (CSR) job is a great opportunity. This full-time position welcomes fresh graduates and offers a monthly salary between ₱17,000 and ₱18,500. The job requires either a college degree or at least two years in college with some BPO experience.
The main qualification is strong communication skills. If you are ready to learn on the job and are comfortable working with customers, this role could fit you well. You’ll benefit from medical, dental, and vision coverage, as well as a friendly workplace with room for upward mobility.
What to Expect as a CSR
As a CSR, you will primarily handle customer inquiries through phone, email, chat, or SMS. Your primary task is to assist clients—resolving their concerns promptly and professionally.
You’ll deal with a blend of inbound and outbound customer communications, ranging from answering questions to troubleshooting minor issues. You’ll ensure each concern is thoroughly documented and handled per company standards.
Day-to-day duties also include verifying customer identities, explaining products, and documenting every transaction in the CRM system. Escalation of complex circumstances to supervisors is part of the process when needed.
Your main goal will be customer satisfaction, adherence to data privacy regulations, and achieving performance targets like response time and quality scores. This role offers valuable front-line experience that’s needed for further advancement in customer service and BPO sectors.
Advantages of This CSR Role
The first major advantage is that this role welcomes applicants with no prior BPO experience, making it truly accessible for college graduates. This opens doors to the BPO industry for many job seekers.
The salary range is competitive, especially for an entry-level role, while the medical and vision benefits add extra security and peace of mind. The range of tasks ensures you’ll learn and grow professionally.
Possible Drawbacks
On the flip side, this job involves working onsite, which means you’ll need to be physically present at work. This might not appeal to those looking for remote options.
Another consideration is the potential for high-pressure scenarios—especially when handling challenging customers or strict targets. This can be demanding if you’re new to the workforce.
Our Verdict
For recent graduates eager to gain credible work experience and develop customer service skills, this CSR offer is a solid option. The job combines attractive benefits, learning opportunities, and a welcoming environment for fresh talent. If you are motivated to start your career, consider applying and taking this first step in the BPO industry.
