Senior Technical Escalations Agent
Handle specialized tech support issues, work set daytime shifts, earn a competitive salary between $85k-$115k CAD. Join an expanding technical expert team today.
The Senior Technical Escalations Agent opportunity offers a competitive annual salary between $85,000 and $115,000 CAD. This is a full-time role with set hours, which provides stability and predictability. The company is expanding their support operations and looking for experienced candidates to help lead and address complex technology challenges.
Job Responsibilities Overview
In this position, you manage advanced technical issues escalated from the support team. You’ll analyze, diagnose, and resolve high-priority customer concerns involving software or hardware.
The role involves working closely with internal teams to document solutions and create a knowledge base. You’ll also play a key part in feedback loops for continuous process improvement.
Scheduled shifts take place between 9am and 5pm or 10am and 6pm, offering regular daily hours. Communication with cross-functional departments is frequent, ensuring resolutions are coordinated.
This position is central to maintaining customer satisfaction for high-impact issues, requiring strong troubleshooting skills and a solutions-driven mindset.
Top Advantages
One strong point of this job is the competitive salary, which provides financial security and recognizes your technical expertise.
Set office hours mean your work-life balance isn’t left to chance, a major advantage for those seeking routine.
Additionally, the opportunity to help shape team practices as the company expands is a great chance for professional influence and growth.
Potential Drawbacks
The role’s high-responsibility nature means you’ll be expected to handle tough technical problems under pressure.
Some may find the fixed working hours less flexible when compared to remote or asynchronous roles.
Rapid changes during team expansion could require dealing with shifting priorities.
Verdict: Should You Apply?
If you are technically skilled, ready for a challenge, and value job stability, this could be an excellent fit.
The offered compensation, growth potential, and structured work schedule present an appealing opportunity for experienced candidates.
