Field Service Engineer
Support genomics and NGS systems. Troubleshoot, repair, and build client relationships. Strong biotech passion and science/engineering degree required. Great salary and benefits.
Position Overview: Day-to-Day Responsibilities
The Field Service Engineer role focuses on maintaining next-generation sequencing (NGS) instruments by troubleshooting, repairing, and calibrating them.
This job involves travelling for onsite visits and handling remote support, guaranteeing that client equipment runs optimally.
Professionals in this role address technical problems promptly, perform preventative maintenance, and update client documentation as needed.
Daily activities require hands-on technical work combined with strong communication skills for maintaining excellent customer relations.
Documentation and reporting are vital parts of your daily duties, supporting knowledge sharing and continuous improvement of service processes.
Pros: Competitive Salary and Career Growth
This job offers a truly competitive salary range, from CAD $80,000 to $125,000, with an additional annual bonus and comprehensive benefits package.
The role is perfect for those passionate about biotechnology and sequencing technology, offering plenty of learning opportunities within a dynamic field.
You’ll work directly with cutting-edge genomics technology, expanding both technical and customer service expertise with industry leaders.
Career advancement opportunities are strong, as you develop specialized skills highly valued in the biotech sector.
Cons: Travel and High Responsibility
The job often requires regular travel, potentially causing some work-life balance challenges for those seeking a more predictable routine.
Expectations are high, as the engineer is the face of the company, meaning extra pressure to maintain client satisfaction under tight deadlines.
The need for technical troubleshooting can be demanding, especially when equipment issues are complex or require after-hours attention.
While compensation is attractive, the workload can be equally intense, especially when servicing multiple client sites in a short timeframe.
Verdict: A Strong Opportunity in Biotechnology
If you have a solid background in science or engineering and a true interest in biotechnology, this Field Service Engineer position is a smart move.
The salary and benefits provide real value and there’s plenty of room to grow in an innovative and rewarding environment.
Consider this role if you are comfortable with travel and thrive on solving problems for leading-edge clients in genomics and NGS.
Overall, this offer stands out for compensation, growth potential, and professional impact in the biotech sector.
