Customer Operations Leader – Competitive Pay, Coaching, and Growth Opportunities

If you’re looking for a rewarding job where you can lead, coach, and inspire a dynamic retail team, this Customer Operations Leader role could be just right for you. The salary is competitive, ranging from $18.60 to $23.25 per hour, with a full-time position and flexible scheduling, including weekends and holidays. The role is ideal for someone who excels in customer service and wants to make meaningful decisions every day.

What You’ll Do Daily

In this position, you coach team members to deliver excellent customer experiences and drive the sale of products, promotions, and programs. You’ll play a hands-on role in store operations, supporting inventory management, omni-channel sales activities, and key store events like community drives and author showcases.

Day-to-day tasks include training and supporting team members, executing store initiatives, ensuring a smooth checkout process, and opening or closing the store as required. You also foster a positive work environment by providing regular feedback and advocating for both employee and customer needs.

Your responsibilities go beyond daily sales; you’ll be actively involved in identifying areas for improvement, embracing new technology, and supporting the wider team with training or process improvements. An integral part of your work is maintaining health and safety standards in the store.

The expectations are high, but so are the opportunities to connect with people and help shape store culture.

Pros of the Role

This job stands out for its clear path to professional growth, as you’ll develop leadership and coaching experience. The inclusive, value-driven company culture ensures employees are supported and empowered to learn and take risks.

Another big plus is the direct impact on team development, customer satisfaction, and store results. If you enjoy a lively retail environment and working with diverse people, this is a strong opportunity.

Cons to Consider

Some may find the schedule challenging, as flexibility for evenings, weekends, and holidays is required. The role can be physically demanding, with time spent on your feet and moving moderately heavy items.

Responsibility can be high, especially during peak times, and balancing different priorities may be tough for those new to people management.

Endgültiges Urteil

The Customer Operations Leader role is a chance to combine customer service strengths, leadership ambition, and teamwork. With competitive pay, positive culture, and professional development, it’s a compelling choice for motivated retail professionals.