Sr In-Force Policy Service Associate
Step into a bilingual, full-time position. Deliver top-notch customer service, solve client inquiries, handle policy changes, and enjoy competitive pay within a supportive, respected team.
The Sr In-Force Policy Service Associate position offers a full-time, temporary opportunity with a competitive annual salary ranging from $40,300 to $67,000. This role is designed for bilingual professionals who are fluent in both French and English, with a strong emphasis on client support and administrative accuracy.
Day-to-Day Responsibilities
This role centres around providing expert service to clients, advisors, and partners. You will deal with policy owners and internal departments, responding to queries by phone and email.
Expect to interpret contractual information, manage policy changes, and ensure all transactions are processed with accuracy and proper authorization. Administrative fidelity is essential to keep records and procedures streamlined.
Daily, you’ll collaborate with peers to resolve unique client situations, accurately triage tasks using workflow systems, and contribute to ongoing improvement projects when needed.
Math and problem-solving skills are frequently applied, especially when dealing with financial products and policy amendments. Attention to detail is critical in this fast-paced, client-centric environment.
You’ll also participate in continuous learning, driven by both corporate and industry standards, to remain a top performer in service delivery.
Pros: Supportive Culture & Inclusion
One prominent advantage is the inclusive and diverse culture, where your input is valued, and personal development is encouraged. The team-oriented environment empowers employees to innovate and excel.
Competitive base pay, together with an accessible management team, ensures your efforts are recognized and your well-being is championed. Employees report feeling respected and supported—making it an inviting workplace.
Cons: Temporary Position & Workload
Some may find the temporary nature of the job a downside, as long-term employment is not guaranteed from the outset. Transitioning between assignments may occur.
The demand for bilingual proficiency and top-tier performance can be challenging, especially during peak periods, resulting in a sometimes demanding workload.
Verdict: A Compelling Opportunity
This position is well-suited for individuals seeking a challenging yet rewarding role. If you thrive in a bilingual, service-driven environment with growth potential, this job deserves strong consideration.
