Utility Billing Clerk: Attractive Salary, Hybrid Work, Long-Term Opportunity

In-Depth: Key Job Details

This Utility Billing Clerk role is full-time and offers a highly competitive estimated salary between $120,000 and $180,000 per year. The contract can last up to 18 months and provides a hybrid work arrangement. There are two vacancies, one permanent and one temporary, and both offer the opportunity to grow within a large, stable organization with a diverse and inclusive culture.

You’ll be reporting to the Utility Billing Supervisor and will support the delivery and accuracy of water, wastewater, and stormwater account transactions. The position involves both routine and specialized billing duties and provides a mix of administrative and customer-facing tasks.

Candidates are expected to demonstrate basic accounting skills, attention to detail, and proficiency in MS Office. Experience in utility or billing environments is highly valued, along with the proven ability to work independently and in teams.

You’ll need to be comfortable with both internal and external inquiries, managing deadlines, data accuracy, and adapting to new systems. Weekend work may be required, especially during specific billing periods.

Applicants should also be aware of a criminal background check requirement, reflecting the city’s commitment to a safe and secure working environment for both clients and staff.

What You’ll Do Each Day

Day-to-day responsibilities of a Utility Billing Clerk focus on receiving, processing, and updating customer billing data, ensuring account accuracy, and adjusting balances when necessary. You’ll also solve account issues and respond to questions from clients and various stakeholders.

Expect to monitor payment plans, research discrepancies, and maintain strong communications with both customers and colleagues. Documentation and batch file reconciliation form part of your routine tasks, and you’ll help train new staff in established procedures.

Additional duties include handling returned bills, preparing statements, and supporting customer escalations. The fast-paced workflow includes system testing and compliance tasks, so strong problem-solving skills and adaptability will serve you well.

The scope of work also covers policy communication, data entry, managing move-ins and move-outs, and preparing detailed correspondence when needed. Outstanding organization and time management abilities are essential.

From maintaining records to liaising with call centre teams and the tax department, this position is ideal for professionals who excel in multitasking and thrive on providing high-quality service.

Advantages of This Role

The salary range is a standout feature, offering financial stability and recognition for specialized skills. Hybrid work flexibility supports a desirable work-life balance, and the organization’s strong culture encourages ongoing professional growth.

Because you’ll join one of the country’s major municipalities, you’ll have exposure to modern municipal processes, advanced technologies, and comprehensive benefits. This role provides a unique mix of job security and skill development.

Potential Downsides

The job may require work outside standard hours, especially during major billing or system transition periods; this can affect personal schedules. The detailed focus on customer issues and batch reconciliations may be demanding, requiring high levels of concentration for data accuracy and regular handling of escalations.

Further, the position includes a blackout period during which no vacation can be taken, so it may not suit those seeking complete flexibility in time off.

Endgültiges Urteil

This is a highly recommended opportunity if you value stability, excellent compensation, and a supportive work culture. The salary and benefits are strong, the environment is inclusive, and the hybrid format gives added flexibility.

If you bring accounting know-how, strong communication, and want a job where you can make a difference while growing your career, this Utility Billing Clerk opening is well worth your consideration.