Senior End-User Services Manager
Lead teams, manage IT operations, shape technology strategy, and elevate employee experience. Bring leadership, tech expertise, and a forward-thinking mindset to this permanent role.
This Senior End-User Services Manager job offer provides a permanent opportunity, with salary to be discussed directly with the employer. The position requires prompt availability and the promise of joining a reputable company committed to employee experience.
The day-to-day involves leading help desk and IT support teams, managing enterprise client technologies, and shaping IT strategies. A high sense of urgency and customer service orientation are crucial for success here.
Daily activities will include overseeing hardware and endpoint management, service improvements, and being the escalation point for major incidents. You’ll coach and develop team members while handling vendor management and budgeting.
Responsibilities & Expectations
The core duties focus on end-user technology management, productivity tools, and support operations. You must drive technology roadmaps and deliver seamless service experiences.
Overseeing application deployment, cloud services, and support escalations is required. You’ll be pivotal in bridging technical excellence with strategic leadership and continuous improvement.
Part of your role will include collaborating on IT strategy, handling budgets, and supporting vendor contracts. Building a high-performance team and a great workplace culture is expected.
Wichtigste Vorteile
This job offers true leadership scope and direct influence over technology shaping employee experiences for a respected firm. Career growth and professional development are genuinely within reach here.
With a strong focus on innovation, you get to work across the latest platforms—Microsoft 365, Intune, and others—while implementing modern digital tools.
Mögliche Nachteile
This is a demanding role requiring 10+ years of IT experience and proven leadership. The workload may require balancing numerous priorities, sometimes under tight deadlines.
Applicants must be comfortable with ambiguity regarding salary and specific requirements and show readiness to shape processes in real-time.
The Verdict
If you’re a motivated IT leader seeking meaningful impact and professional challenge, this Senior End-User Services Manager job is a compelling opportunity to elevate your career.
