Senior End-User Services Manager – Leadership Opportunity with Major IT Impact

The Senior End-User Services Manager role is a permanent position offering a salary to be discussed with the employer. It comes with clear potential for advancement and immediate start. You will oversee IT operations, end-user support, productivity tools, and contribute to strategic improvements. Your leadership will directly influence the employee experience and drive technological efficiencies throughout the company.

What You’ll Do Daily

As a manager, expect your days filled with hands-on leadership. You will supervise helpdesk and user support teams, ensuring service excellence and timely response to internal client needs.

Managing all aspects of end-user technology, you’ll handle device management, Microsoft 365, and endpoint security. Strategic oversight is needed for application deployment and technology standards.

Your expertise with ITIL-based practices and incident management will be valued. You’ll also be required to work closely with external vendors and manage contracts, budgets, and project transitions.

Supporting change initiatives and leading by example, you’ll also mentor and develop team skills. Building internal partnerships is central to success in this position.

In summary, your focus is on ensuring a robust, secure, and efficient support operation that empowers employees throughout the organization.

Why This Role Stands Out

You’ll get to lead a talented team in a company that values employee experience and IT innovation.

There’s strong potential for ongoing professional development in a permanent position, ensuring stable career prospects.

Your technical and leadership contribution will have a broad impact, enhancing overall workplace productivity.

Having input on IT strategy means your voice will be heard by senior leaders, giving your role strategic importance.

Pitfalls To Consider

This position requires over a decade of IT experience and at least five years in a leadership role, which might limit entry-level applicants.

The pace can be demanding, with high expectations on customer service and managing various priorities at once.

Technical setbacks may occur, and handling major service incidents means you’ll need a cool head under pressure.

Final Thoughts: Should You Apply?

If you’re a seasoned IT professional ready to lead and influence, this role should be on your radar. Growth, development, and impact await. Consider your experience, leadership skills, and ambition. For those ready to step up, now’s the time to shine and help set IT standards for the future.