CLK 09R Information Line Agent
Apply as an Information Line Agent and enjoy a competitive salary, full-time hours, flexible hybrid work, plus opportunities for professional growth and a supportive team environment.
If you’re looking for a rewarding role with stability, the CLK 09R Information Line Agent position may be what you need. Salary ranges from $51,696 to $58,242 annually, with full-time hours and flexible hybrid arrangements. Both permanent and temporary opportunities exist, giving you freedom to choose based on your needs.
This is a union role in an inclusive, supportive workplace with strong potential for professional advancement. You’ll be part of a dynamic team delivering essential services to the public and supporting legislative compliance.
Key Responsibilities
As an Information Line Agent, you’ll handle enquiries by phone, email, written correspondence, and in person. Every day brings new challenges from different clients, making each shift unique. The main focus is providing information about employment standards and worker protection policies. Agents often address sensitive topics and must demonstrate professionalism and empathy in all interactions. Accurate data entry and communication are critical as you manage requests and maintain internal records.
Benefits of the Role
Flexibility stands out, with remote work options up to four days weekly. Growth opportunities are abundant, supported by training and mentorship. The compensation is highly competitive for the sector. You’ll also benefit from union protection, excellent benefits, and a healthy workplace culture. The organization’s commitment to diversity means you’ll find an inclusive environment that’s welcoming and rewarding.
Mögliche Nachteile
At times, you’ll need to handle emotionally charged situations, which may be stressful. Navigating complex policy requirements can occasionally be challenging. The role requires multitasking and quick learning. Some may find the regulatory focus less creative than private sector alternatives. Lastly, mandatory data accuracy adds ongoing pressure to perform at a high level.
Endgültiges Urteil
For a job-seeker who excels in communication, wants a stable and flexible job, and values a public service environment, this position is an excellent fit. The CLK 09R Information Line Agent role provides not only strong compensation, but real opportunities to help others while developing your own career.
