Sales & Service Advisor – Teamwork, Growth and People-First Culture

What Does the Role Involve?

As a Sales & Service Advisor, your main responsibility is to deliver excellent customer experiences. You’ll interact with customers daily, providing solutions and vibrant support.

This role is full-time and based in-office, so you can expect reliable hours and a stable routine. Experience in customer service helps you shine in this position.

Besides routine transactions, you’ll assist customers with banking products, ensuring their needs are met. You’ll also handle queries across multiple channels.

You’ll be encouraged to qualify further, such as achieving APA/QFA status if not already held, reinforcing both skill and credibility.

Your insight and teamwork matter, as suggestions for improvement are welcomed, and you’re expected to work collaboratively across functions.

Major Pros of the Position

One clear advantage is the inclusive, people-first culture, supporting wellbeing through benefits like leading pension and healthcare schemes.

There’s professional growth with access to formal qualifications and the robust backing of co-operative colleagues.

Potential Cons to Keep in Mind

The role requires a presence in the office, so flexibility for remote working is limited. Fast-paced settings sometimes mean high expectations for service standards.

Additionally, reaching targets and fulfilling accountability standards may add pressure, especially for those new to banking.

Our Verdict on the Opportunity

This is a compelling entry point or next step for anyone passionate about serving others and developing a banking career. The right candidate can quickly find fulfilment here.

Balance your passion for customer service with the discipline required for daily tasks. If you value teamwork, growth, and meaningful work, this job should be strongly considered.