Bilingual Customer Service Representative – Salary, Benefits & Work Flexibility

Job Highlights and Offer Details

GreenShield Canada Insurance Inc. seeks a Bilingual Customer Service Representative in a permanent, full-time hybrid role. Salaries range from $55,000 to $61,000, dependent on your experience. You’ll benefit from a regular 37.5-hour work week with paid overtime after 40 hours. The job comes with flexible scheduling, allowing both day and evening shifts, and the expectation to spend two days a week working from the office. Comprehensive benefits, such as dental and vision insurance, plus paid leave and training reimbursements, make this an appealing opportunity for many job seekers ready to provide customer support in both French and English.

What Does This Job Involve?

As a Bilingual Customer Service Representative, your responsibilities will centre around offering empathetic, effective support to providers, plan members, and sponsors. You’ll handle both inbound and outbound calls and correspondence, review and process claims, and ensure all interactions follow internal policies. Accuracy, professionalism, and familiarity with the insurer’s various health products are key. You’ll be expected to use technology efficiently while balancing multiple systems. Flexibility to manage changing schedules and work collaboratively within a diverse, mission-focused team is essential for success in this position.

Why Apply: Main Advantages

This role offers a competitive salary alongside a robust benefits package that stands out, including medical, dental, vision, disability, and retirement plan options. Extensive training, professional development reimbursement, and a helpful employee support program make this company an ideal environment for those aiming to grow their careers in customer service. Employees also benefit from a commitment to diversity and a supportive, inclusive culture where contributions are valued. Paid leave, recognition programs, and convenient reimbursement for public transportation enhance work-life balance.

Consider Before Applying: What Could Be Improved?

The position asks for a significant commitment to both French and English proficiency, which can be challenging for some applicants. Work schedules may include evenings and weekends, requiring flexibility that may not suit everyone. The need to commute to an office twice a week could be less appealing if you prefer fully remote work arrangements. Additionally, the high standard for detail and the volume of claims processing could contribute to workplace stress at times.

Unser Urteil

If you’re a skilled bilingual communicator looking for a role with purpose, competitive earnings, and substantial benefits, this offer is worth strong consideration. The company’s not-for-profit social enterprise culture and growth opportunities are true highlights. While you’ll need to be flexible with hours and language requirements, the pros outweigh the cons for many in customer support. Apply with confidence if you’re eager to support Canadians’ health and work in a progressive environment.