Entry Level Customer Service Associate: Php18k-Php20k, Full Training, Career Growth

What’s on Offer?

The Entry Level Customer Service Associate role is an excellent starting point for those looking to establish themselves in customer service. The position is full-time and offers a competitive monthly salary between Php18,000 to Php20,000. Applicants receive complete paid training and opportunities for internal progression as part of a collaborative team environment.

Candidates are expected to have strong English communication skills and a proactive, customer-focused attitude. Prior experience in customer service or BPO is ideal, though not strictly required. Adaptability and a willingness to learn new tools and processes are highly valued for this job.

The role promises additional leave, participation in company events, the possibility of raises, and conversion to a permanent role based on performance. All new hires will be trained by a dedicated Training Lead to ensure confidence and competence on the job.

This offer is particularly attractive to those seeking stable employment, practical growth opportunities, and a friendly office culture. However, the position does require onsite presence and flexibility with training schedules, which applicants should consider before applying.

Overall, this job suits candidates ready to take the first step in a dynamic customer service environment and eager to build a promising career.

Responsibilities and Expectations

Daily, you will assist customers via phone, email, or chat, resolving concerns and providing accurate information. Maintaining a high standard of professionalism and helpfulness is paramount. Timely and effective resolution of special requests is expected every shift.

The job involves documenting all guest interactions to maintain records and deliver seamless support to customers and colleagues alike. Collaboration with team members is encouraged to improve processes and enhance guest satisfaction over time.

You will need to follow all company policies and procedures diligently, helping to uphold the standards of the organization. Embracing feedback for continuous improvement is highly encouraged, contributing not just to your own success but that of the entire department.

For those willing to learn, this role grants access to internal training and updates on best practices, ensuring every associate stays updated and well-supported in their daily tasks. A friendly, positive disposition rounds out the ideal candidate profile.

Key Pros

One clear benefit is the comprehensive training package provided to all new associates. You do not have to come with advanced technical knowledge; the role welcomes fast learners who wish to grow.

The company’s support for internal promotion and raises means ambitious individuals can work their way up with dedication. Paid training and the chance to join company events add to the sense of belonging and personal development.

Potential Cons

Since the position is onsite, flexibility for remote work is not an option, which may not suit everyone. Schedules may require some adaptation, especially during training periods or company events.

Candidates must be willing to stay engaged and participate in training sessions, which could be intensive for some. Additionally, those without prior experience may find the pace at times demanding, but ongoing support is given.

Verdict

This Entry Level Customer Service Associate post is a strong choice for job seekers aiming for stability, learning, and room to grow. If you thrive in a supportive environment, enjoy helping people, and desire steady full-time work with advancement potential, this offer is worth considering. Apply now to take your career forward.