Service Desk Analyst – French Speaking: Full-Time Permanent Role with Career Growth

The Service Desk Analyst – French Speaking role from Sysco International is a full-time, permanent opportunity ideal for those seeking to leverage their IT skills while using their bilingual ability in English and French. The position emphasises customer service excellence, providing a vibrant support environment where learning and collaboration are greatly valued. Salary details are not listed, but permanent roles usually bring job stability and strong benefits. You will work closely with a dynamic team and have access to ongoing training resources as you progress.

Key Responsibilities and Day-to-Day Overview

As a Service Desk Analyst, your main duties will include acting as the first point of contact for internal users via multiple platforms such as phone, portal, and chat. You’ll log, troubleshoot, and resolve incidents, referring critical issues as needed. ServiceNow is utilised to document activities and streamline workflows, ensuring each case is managed accurately. You are expected to analyse and resolve hardware and software issues using industry-standard tools. Maintaining service quality and clear communication with users remains essential throughout each shift.

Advantages of This Role

Sysco stands out for consistent professional development, offering thorough training programmes and opportunities for IT certifications, such as ITIL or Microsoft. The bilingual requirement enables you to stand out in a competitive field, opening doors to growth and advancement. Moreover, being part of a well-established team provides daily support and a chance to expand your technical expertise while building strong workplace relationships.

Mögliche Nachteile

The role requires bilingual fluency in both English and French, which could pose a challenge if you are not confident in both languages. There is also a need to participate in after-hours or on-call rotations, which could impact work-life balance during busy periods. Service Desk settings can sometimes be repetitive and call for patience, especially when handling routine incidents or multiple support channels.

Endgültiges Urteil

If you enjoy problem solving, communicating with internal clients, and thrive in a structured IT support environment, this job is well-tailored for you. With a blend of stability, training, and teamwork, plus the opportunity to use your language skills, this offer has strong appeal for those committed to their IT career journey.