CLK 09R – Information Line Agent
Answer public questions, support clients, and work hybrid. Grade 12 required. Salary up to $58K, full benefits. Grow with an inclusive employer. Apply now.
The CLK 09R – Information Line Agent position offers a competitive annual salary between $51,696 and $58,242, full-time hours, and a hybrid work setup. You only need a high school diploma and some office or call centre experience to apply. This is a great opportunity to join an award-winning organization with a focus on diversity, support, and growth.
Day-to-Day Duties and What to Expect
As an Information Line Agent, you’ll handle enquiries from the public by phone, email, and in person. You’ll educate people on employment standards and related policies, offering clear guidance without giving legal advice.
Most days will involve entering and updating information in databases, processing requests from internal branches, and talking to clients who may be emotional or stressed.
You’ll be expected to use tools like MS Word, Outlook, and Excel, along with specialized call centre technology. Attention to accuracy is key when handling data and providing information to the public.
Your role is client-facing, and communication skills will be your best asset. You’ll be valued for your ability to listen with empathy, support clients, and quickly explain procedures or legislation.
Flexibility is built-in, with the option for approved telework up to four days per week. The organization fosters a supportive team culture.
Pros: Highlights of This Job
One clear advantage is the hybrid work model, giving you a better work-life balance and autonomy to work from home most of the week.
The pay is above entry-level for the sector, with plenty of room to learn and move up within the organization. Full benefits and job security are major perks.
Cons: Things to Consider
The job does require dealing with emotionally charged clients at times, which may not suit everyone. You’ll need patience and strong boundaries.
Workload can be high during peak periods, so expect to stay organized and manage your time well to meet expectations.
Verdict: Is This Position Right For You?
This position is great for those wanting meaningful client service experience, strong pay, and a modern work model. If you enjoy helping people, value growth opportunities, and have solid communication skills, this role is a strong fit worth considering.
