Experiments Specialist
Take on a dynamic customer service role delivering best-in-class support via multiple channels. Enjoy remote perks, paid time-off, and strong growth opportunities.
Thumbtack is seeking an Experiments Specialist for a full-time role in customer service. The salary is expected to be competitive, especially with the option to add your preferred rate for more tailored insights. This remote opportunity offers paid time off, health perks from day one, and a virtual-first working model, plus internet and remote work stipends. You’ll join a dynamic, inclusive team with clear professional growth paths.
What You’ll Be Doing Daily
As an Experiments Specialist, you’ll provide high-quality support to users by handling cases end-to-end across phone, chat, SMS, and email. You’ll quickly master project specifics, implement workflows, and give real-time feedback to improve products.
Responsibilities also include collaborating with Product, Engineering, and Trust & Safety teams, identifying pain points, and suggesting operational improvements. You’ll balance creativity and stability, proposing actionable solutions while tracking key metrics for ongoing experiments.
Continuous learning is part of the job, requiring you to adapt as pilots evolve. Participation in a unique incentive plan is also part of the package. Innovation, user empathy, and operational insight are rewarded here.
Pros: Why This Role Stands Out
One key advantage is the supportive virtual-first setup—with mental health support, paid leave, and inclusive HMO coverage on day one. The role encourages proactive professional development and collaborative team problem-solving.
Another pro is Thumbtack’s culture of diversity and fair opportunity. You’ll participate in an ever-evolving, energetic environment where your feedback matters every day.
Cons: Consider Before You Apply
The role demands flexibility—expect some evenings, weekends, and holidays. Adaptability is a must as you navigate multiple pilot projects and evolving objectives.
Volume and pace can be high due to the experimental nature of the position. If you prefer routine above all, this role might not be your top fit.
Our Verdict
Thumbtack’s Experiments Specialist role is ideal for driven professionals who thrive on variety, are passionate about service, and see change as opportunity. The perks, remote flexibility, and inclusive culture set it apart. For adaptable jobseekers seeking more than the standard support job, this opening is worth serious consideration.
