Technical Support Specialist – €45k-€50k, Career Growth & Top Benefits

Role Responsibilities and Main Tasks

As a Technical Support Specialist, your main responsibility centres on delivering first-line technical support to a broad customer base. Daily, you’ll diagnose and resolve technical issues related to hardware and software products, focusing on identifying solutions efficiently. Escalation of more complex cases to senior engineers or product teams is also part of your duties, ensuring customer satisfaction through seamless troubleshooting. Meticulous record keeping on CRM systems is expected, covering interactions, warranties and technical issues. You’ll also collaborate with user guides, FAQs and technical documents to enhance customer resources.

Benefits of the Role

This role offers a permanent contract and a competitive salary in the range of €45,000 to €50,000 per annum, dependent on experience. Working with Executive Talent presents clear opportunities for skill development and long-term growth, with support for independent work and cross-team collaboration. The company provides a supportive environment with seasoned engineering and service teams, enabling you to expand your technical knowledge. You’ll be exposed to diverse challenges, making every day unique and rewarding. Overall, conditions are structured to nurture talent and encourage advancement within the company.

Mögliche Nachteile

The role can be demanding, especially when troubleshooting unfamiliar or complicated technical issues under tight deadlines. Multi-tasking and self-direction are essential, as the workflow may require you to manage competing priorities independently. Occasional escalation of cases can interrupt your schedule, requiring flexibility and adaptability. Communication skills are a must, as you’ll explain technical concepts to users at different skill levels. For candidates seeking a strictly routine environment, the variability of tasks may be a challenging aspect of this opportunity.

Urteil

The Technical Support Specialist role is a strong fit for candidates who are organised, adaptable and skilled at problem-solving. The competitive pay package and permanent contract make it attractive for those seeking stability and growth. Opportunities for training and internal collaboration add value for individuals eager to build a lasting career in technical support and engineering. If you have prior experience in technical support, especially within engineering or HVAC sectors, this role promises to reward your expertise and commitment.