Intermediate Service Desk Analyst
Support end users, manage service tickets and troubleshoot PC hardware in a progressive IT role. If you have service desk and Oil & Gas experience, this is your chance to grow.
If you’re motivated to grow your IT career, the Intermediate Service Desk Analyst position could be for you. This contract job offers an immediate start, with the salary to be discussed upon selection. As a contracted role, there may be flexibility, making it ideal for those seeking career momentum. The process is streamlined, with only one position available, so acting decisively is key.
Day-to-Day Responsibilities
The main responsibility is providing level 1 and 2 support to end users in a Windows environment. You will be expected to troubleshoot hardware, such as PCs, monitors, and laptops. Ticketing system management, including creating and updating tickets, forms a core part of daily tasks. You will use your Oil & Gas experience to diagnose industry-specific IT issues. The ability to adapt and learn on the job is critical, as new challenges arise frequently.
Main Advantages
This position offers exposure to a variety of IT support scenarios, enhancing your troubleshooting skills. You’ll also work within a respected Oil & Gas client environment, building invaluable industry experience. There’s strong potential for personal growth, given the learning opportunities. Competitive compensation, to be discussed, ensures reward matches contribution. You will have a chance to take initiative, contribute ideas, and stand out.
Potential Drawbacks
As a contract position, long-term job security is not guaranteed. The requirements demand previous Oil & Gas and service desk experience, restricting accessibility for new entrants. The fast-paced support environment can be challenging, requiring quick thinking and adaptability. Sometimes, job requirements may change or expand with little notice. You will also compete with other experienced applicants for the single available position.
Final Verdict
The Intermediate Service Desk Analyst role is ideal for IT professionals ready to take the next step. If you have relevant experience and thrive in service desk environments, this job promises both challenge and professional growth. You’ll develop troubleshooting expertise and industry insight in a supportive setting. If you’re passionate and proactive, this contract could be a highly rewarding step in your career.
