CSR – College Grads
Full-time Customer Service Representative job for recent college graduates, no prior BPO experience required. Monthly salary up to ₱18,500. Grow your skills with a respected employer.
Looking for your next job as a Customer Service Representative? Transcosmos Asia Philippines, Inc. is currently hiring fresh college graduates to join their team. No BPO experience is necessary for this full-time position. The monthly salary ranges from ₱17,000 to ₱18,500, providing a great start for those eager to learn and build their careers in customer service.
The role comes with a set of clear requirements: you must be a college graduate, or at least a 2nd-year college level with some BPO experience. Strong communication skills are valued, and you should be ready to work on-site. It’s an excellent opportunity for those starting out or looking to make a shift into the customer service field.
Day-to-Day Responsibilities
As a Customer Service Representative, you’ll handle inbound and outbound interactions through phone, email, chat, and SMS. Expect to provide detailed and accurate information about products, services, promotions, and company policies. Each day, you resolve inquiries, manage complaints, and troubleshoot minor technical issues.
Your tasks also include verifying customer identities, processing requests, and recording all interactions in the company’s CRM system. If an issue gets too complicated, you’ll escalate it to the right team. Performance expectations revolve around achieving set KPIs like average handling time and customer satisfaction scores, so organization and teamwork are vital.
Pros of the Job
The biggest advantage is the openness to fresh graduates, so you don’t need prior BPO experience. Also, the listed salary is competitive for an entry-level position and there’s the backing of an established and respected company.
You’ll also have the opportunity to improve your communication skills and get valuable experience in the customer service and outsourcing industry—a significant stepping stone for many careers.
Cons of the Job
Despite no need for prior BPO work, the role requires strong adaptability, and you must be comfortable working on-site. If you prefer remote jobs, this may not align with your needs.
The dynamic nature of the job—handling complaints, meeting targets, and maintaining professionalism—can also be demanding for those new to the workforce.
Verdict
If you’re a fresh graduate eager to jump into a solid career path with ongoing training and support, this Customer Service Representative position by Transcosmos Asia Philippines, Inc. could be an ideal option. It offers good pay, learning opportunities, and a reliable company setting for launching your customer service career.
