Senior Functional Analyst
Support major contact centre migration as a Senior Analyst. Leverage GCCX and Genesys knowledge; Secret Clearance required. Work closely with stakeholders. Contract role. Salary discussed.
What to Expect in the Senior Functional Analyst Role
The position is a contract role, with one vacancy. The starting date is immediate, and salary will be discussed upon selection. The recruiter is currently online, so responses will be fast.
This job is ideal for those with significant experience, since it seeks applicants with 10+ years as a Senior Functional Analyst. GCCX and Genesys expertise are essential requirements.
Security clearance at the Secret level is needed for this opportunity, making it suitable for those already working in sensitive and secure environments.
Hands-on skills with production systems and solution testing are valued. The analyst also needs to support solution enhancements post-implementation.
French skills are a plus, improving the candidate’s chances, but are not a strict requirement for the role.
Day-to-Day Responsibilities and Job Details
The main duties focus on gathering and translating business requirements for contact centre migration projects. The analyst will engage stakeholders at every step.
Designing and configuring enhancements for the GCCX platform is central to this job. This means turning business needs into effective contact centre solutions.
Migration support includes functional validation and system testing. You’ll plan tests, manage defects, and help ensure everything runs smoothly for user acceptance.
Collaboration with technical teams is frequent. By participating in project roadmap discussions, you’ll steer platform improvements and operational stability.
Each day brings a mix of requirements documentation, configuration tasks, and validating that business objectives align with technical capabilities.
Pros: Reasons to Consider This Opportunity
First, there’s a chance to work on large-scale migration initiatives that impact organizational efficiency. This is ideal for those seeking meaningful, technical roles.
The experience gained with cutting-edge platforms like GCCX and Genesys gives you a valuable skill set. Contract work offers flexibility to experienced professionals.
Cons: Potential Challenges to Be Aware Of
Secret Clearance is not always easy to obtain—candidates must already hold this, which limits some applicants.
The contract nature of the job adds uncertainty, which may not suit everyone. The learning curve for legacy and modern platforms can be steep.
Final Verdict: Should You Apply?
This role is a great fit if you’re a proven analyst with the required technical and security credentials. The impact is real, and your skills will stay relevant.
If you’re ready for new challenges and can jump into projects with confidence, this Senior Functional Analyst contract deserves your consideration.
