Express Service Attendant: Welcoming Guests, Assisting with Luggage, and More

What is the Express Service Attendant Job?

The Express Service Attendant welcomes and assists guests throughout their stay, handling luggage and providing guidance around the property. It’s an hourly, entry-level position with no experience required.

Day-to-day duties involve greeting guests, helping with their luggage, and informing them about hotel amenities and services. There’s also flexibility in helping guests with transportation and directions.

An ideal applicant should enjoy staying active, have a helpful attitude, and maintain a tidy, professional appearance during each shift. This is a hands-on, people-focused job.

The position is accessible to those with a high school diploma or GED equivalent and does not demand previous work or supervisory experience. Training is provided on the job.

No mention of wage in the job description, but these positions typically offer standard hospitality hourly pay with added tips from guests for excellent service.

Day-to-Day Responsibilities

Daily tasks revolve around greeting guests, assisting with check-in, transporting luggage, and offering information about the property, amenities, and local transportation.

Employees are also responsible for handling requests, communicating parking procedures, and helping guests navigate both the physical property and surrounding area.

Physical activity is a significant aspect, as the job can include walking, lifting, bending, and transporting items. You will also interact with guests frequently, offering prompt and attentive service.

Following company policies, ensuring guest safety, and reporting any incidents or unsafe situations are also integral parts of the job.

Multitasking, clear communication, and a willingness to help both guests and colleagues are valued traits in this role.

Top Reasons to Consider This Role

The job’s accessibility—no previous hospitality experience necessary—welcomes new workers or those seeking a career change in customer service.

Team members benefit from working in a supportive, diverse environment that values personal growth and inclusion.

There’s on-the-job training, so you gain new skills while earning a steady income. Physical activity and regular guest interaction create a dynamic workday.

Employees have opportunities to interact with people from all over the world, broaden their customer service abilities, and develop lasting professional connections.

Some Downsides of the Role

While the job is rarely repetitive, it does involve physical exertion. You’ll need to lift luggage and spend much of your shift on your feet.

The need for flexibility with schedules, including potential evenings, weekends, and holidays, may not suit everyone.

Guest service jobs can be demanding during busy periods, so stress and fast-paced situations are part of the territory.

Is the Express Service Attendant Job Right for You?

If you are motivated by helping others and enjoy being on the move throughout your shift, this role may be a great fit.

Those looking to break into hospitality, develop customer service skills, or take the first step in a larger hotel career will find value here.

The supportive, team-oriented environment fosters employee growth and continuous learning on the job.

This role particularly suits friendly, reliable individuals ready to embrace new challenges and varied shifts.