Customer Care Agent Telco
Kickstart your career as a Customer Care Agent with entry-level requirements, competitive salary up to PHP 28k, plus retention bonus for qualified hires.
The Customer Care Agent Telco Campaign targets individuals searching for a stable full-time job with attractive rates. The job promises a monthly salary of PHP 24,000 to PHP 28,000. Entry into this position remains accessible to newcomers and those with minimal customer service experience. A retention bonus of PHP 20,000 (terms apply) further boosts its appeal. Contract type is permanent, fostering career stability for all levels.
Daily Responsibilities and Job Details
Your primary role as a Customer Care Agent involves answering customer inquiries and providing accurate, friendly resolutions. The work focuses on communication—both verbal and written. Computer proficiency is expected, as most tasks are carried out through digital platforms. Tasks also require a solid understanding of the company’s products and services, enabling you to deliver efficient support. The position is night shift based, which may suit certain schedule preferences.
Advantages of the Position
A standout feature is the employer’s industry longevity, offering secure and consistent employment. Support for professional development is evident. TTEC’s recognition as a Great Place to Work highlights positive culture. Generous retention bonuses and health benefits set it apart. Newcomers or those transitioning careers will quickly feel supported in this inclusive environment.
Potential Drawbacks to Consider
A significant downside may be the night shift schedule, which some find challenging. The work can also mean repetitive customer interactions, possibly leading to monotony. Like many customer support roles, managing complaints and escalated issues can be stressful at times. Career progression is not always immediate unless you stand out. Additionally, performance may be closely monitored, which may not suit everyone.
Veredicto
For those looking to break into the customer service sector with reliable pay and perks, this job provides the essentials. The entry-level nature and bonus offer make it a top pick for freshers and those seeking a secure start. While the night shift and fast-paced nature may be tough for some, overall, the role’s stability, compensation, and company atmosphere outweigh the cons for many aspiring BPO professionals.
