Customer Service Representative (Non-Voice)
Kickstart your career as a Customer Service Representative (Non-Voice). No BPO experience required, full training provided, enjoy health insurance, and flexible schedules.
If you’re searching for a solid entry point into customer service, the Customer Service Representative (Non-Voice) role offers an exciting opportunity. This full-time job is open even to those with no prior BPO or call center experience and pays a competitive monthly salary ranging from ₱25,000 – ₱30,000. With structured onboarding, you can rise quickly while enjoying a professional yet friendly atmosphere.
This position involves written, text-based communication—think chat, email, and messaging. Aside from a competitive salary, the employer promises excellent benefits including health coverage, possibilities for career growth, flexible schedules, social events, and rich training programs. Flexibility and a willingness to work rotating shifts are valued, opening this door to a wide range of applicants, especially fresh graduates.
What Does a Day Look Like?
You’ll provide accurate help and solutions to customers using chat, email, or message platforms, addressing concerns or requests clearly and professionally.
Adhering to company guidelines is crucial. Expect to follow workflows and policies that ensure consistent service for every customer you interact with, keeping a reliable standard.
Every conversation, solution, and action taken must be properly documented using internal tracking tools. This makes it easier to revisit issues and maintain quality over time.
As a non-voice role, you’ll often handle multiple written conversations simultaneously. Productivity is vital, so efficient typing and excellent written English are key assets in this job.
Flexibility is necessary, as you may cover different shifts based on business needs. Being tech-savvy and comfortable navigating various digital tools is an advantage.
Advantages of Joining
One of the top pros is the open-door policy towards applicants with no call center background. It even welcomes new graduates, making it a comfortable entry into professional work.
Friendly hours and flexible arrangements provide the work-life balance many candidates seek, while health insurance brings peace of mind to employees and their families.
Additional Job Benefits
Aside from salary, the role comes with comprehensive health insurance and ongoing training opportunities to hone your skills.
Participating in team-building events and accessing career advancement programs can foster long-term growth and new connections in the workplace.
Considerations and Challenges
While the position is well compensated and supportive for beginners, the job’s requirement for shift flexibility, including late evening or night hours, may not suit everyone.
The work demands strong typing skills, attention to detail, and the ability to manage several conversations at once, which could be overwhelming at first for some candidates.
Summary Table of the Offer
| Recurso | Details |
|---|---|
| Job Type | Full-Time, Entry Level |
| Monthly Salary Range | ₱25,000 – ₱30,000 |
| Required Experience | No experience required |
| Work Schedule | Rotating shifts |
| Key Benefits | Health insurance, training, advancement |
In a Nutshell: Should You Apply?
If you are eager to start a career in customer service, this non-voice role fits perfectly, especially for those without experience. The generous benefits and modern work environment are big pluses, though candidates should be ready to adjust to shifting schedules and multitasking demands. With support and clear growth paths, it’s a chance worth exploring.
