Service Administration Manager
Lead a vital department, manage teams, billing, and workflow, get a competitive salary, RRSP, paid benefits, vacation, and real room for growth.
The Service Administration Manager position offers a competitive yearly salary ranging from $70,000 to $100,000. This is a permanent, full-time opportunity with attractive employer-paid benefits and ample room for career growth. The role comes with additional perks like RRSP contributions, generous vacation, sick and personal days, and a brand new workspace.
Inside the Role: Responsibilities and Daily Work
This position places you at the operational heart of the service department. Your main duties include leading a team of coordinators and billing clerks, managing schedules, ensuring technician efficiency, and overseeing all aspects of billing and work orders. You’ll resolve escalated client or invoice issues, maintain strong financial controls, and facilitate smooth service delivery by liaising with the parts team and technicians.
Day-to-day, you can expect to track key KPIs, manage Planned Maintenance contracts, process warranty claims, and deliver accurate quotes to clients. Strong bilingual communication skills and industry ERP system understanding are crucial for success. Leadership and proactive problem-solving skills are valued highly in this dynamic environment.
The Advantages
One of the standout benefits of this opportunity is the comprehensive employer-paid health and dental plan. This provides peace of mind for you and your family. Additional perks include free site parking, an RRSP program, and paid vacation based on experience, encouraging a solid work-life balance. The company values growth, demonstrated by a new building and a clear path for internal advancement.
Potential Downsides
As with any management role, the job comes with pressure to meet service targets and handle escalated client or billing issues. The need for strong ERP software knowledge and bilingual fluency may pose an additional hurdle for some candidates. Those not comfortable working across departments or handling team leadership in a fast-paced environment may find the role demanding.
Endgültiges Urteil
If you’re seeking a career-defining step in service administration, this role checks all the boxes: competitive salary, strong benefits, and tangible room for advancement. For those with the required experience and drive, this represents a compelling opportunity to lead, grow, and make a real impact.
