Representante de Atendimento ao Cliente
Apply as a Customer Service Representative. Permanent, full-time, with a starting salary from 7500/month plus medical and pension. Enjoy growth, training and supportive workplace culture.
Key Responsibilities and Daily Tasks
This role is focused on delivering excellent customer service over the phone as part of an energetic contact centre team. Your main tasks include answering queries, listening to customers, and resolving their concerns efficiently.
Customer Service Representatives are expected to accurately capture and update client information, review and adjust accounts, and keep clear records of all interactions while ensuring satisfaction every time.
You will follow set guidelines, receive support and regular training, and have the chance to represent popular brands. A positive attitude and adaptability are essential for this job.
Besides direct customer interaction, you’ll also be responsible for learning and using call centre technology, adapting communication styles according to different customer needs, and demonstrating empathy and patience daily.
Your ability to stay calm and professional during challenging calls, and to provide swift resolutions, will ensure both your success and customer retention for the employer.
Advantages of Working at Foundever
One major plus is the competitive salary starting from 7500 per month, along with medical and pension contributions. Foundever provides permanent jobs with stability and growth prospects.
Comprehensive training is provided, even if you are relatively new to the field. This means you develop skills and can look forward to advancing your career within the company.
The workplace culture at Foundever is supportive, with emphasis on personal growth, teamwork and regular coaching sessions. Your input is valued and further development is always encouraged.
Possible Downsides
Working hours require flexibility, as shifts span from Monday to Sunday and may change depending on campaign needs. This can affect personal routines or commitments.
Customer service roles can sometimes be high-pressure, especially during peak periods, and not all customer interactions are pleasant. Patience is a must, and some may find this aspect challenging over time.
Nosso veredicto
If you have at least a year of BPO contact centre experience and genuinely care about customer solutions, this job can be a great choice. The earning potential and opportunities for career progression are strong.
Supportive environments and structured growth, combined with attractive benefits, make this position ideal for those looking for long-term opportunities in customer service rather than just a short-term role.
